The most important thing in good communications is hearing what isn’t said. Peter Drucker.

There are few needs of the human heart that are greater than the need to be heard, to be understood and respected for whom we are; to have someone actually hear what we are saying.

Often, though, in our unending state of busyness, many engage in a conversation without actually hearing what the other person is saying.

Slow down.

Listening shows respect and regard for others. It is only when you actually slow down and the other person realizes that you are really listening to what they have to say – that good communication begins.

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